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Tech Team Callbacks
support@supplypartners.com.au
-
##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
May 29, 2026, 2:50 PM GMT+10
Hi Vanessa,
Thank you for your email. With regards to the response you received from your supplier, could you please confirm then that of the 90 PV modules installed that there were 89 PV Modules model Trina Solar TSM -440NEG9RC.27 and one module that was model Trina Solar TSM -440NEG9RC.28 and this was the module that had serial K01250100701221.
If this is the case I'll update the GEO form as per your information.
Appreciate your assistance with this.
kind regards,
GI Energy
May 18, 2026, 1:53 PM GMT+10
Hi Natalie,Here's the reply from the supplier:
"Hey Vanessa,Trina Solar has confirmed that this serial is valid for a TSM-44NEG9R.28 modules labelled for standard IEC 61215-2021."Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011

1300 876 269 | 0429 626 955 
admin@gienergy.com.au 
www.gienergy.com.au 



GI Energy
May 18, 2026, 1:06 PM GMT+10
Hi Supply Partner Team,Can you please check the Panel's serial number K01250100701221 (see photo attached), if it's Trina Solar Co Ltd - TSM-440NEG9RC.27 (IEC 61215-2021). Also attached is your invoice for your reference.It's the only different Serial Number out of 90 serial number scanned. See attached STC's pdf.Is this panel still a Trina 440? Or has there been a mixed up? Please see GET email below.Can you please help us?Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011

1300 876 269 | 0429 626 955 
admin@gienergy.com.au 
www.gienergy.com.au 


---------- Forwarded message ---------
From: Green Energy Trading Support <support@greenenergytrading.zendesk.com>
Date: Fri, May 15, 2026 at 4:34 PM
Subject: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
To:
Cc: GI Energy <admin@gienergy.com.au>##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]Attachment(s)
Invoice_INV_2025_11882_ (1).pdf
download_pdf (3).pdf
Natalie Barnes (Green Energy Trading)
May 15, 2026, 4:33 PM GMT+10
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]
by "Green Energy Trading Support" <support@greenenergytrading.zendesk.com> - 03:06 - 29 May 2026 - K01250100701221 (see photo attached)
-
##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
GI Energy
18 May 2026, 1:53 pm AEST
Hi Natalie,Here's the reply from the supplier:
"Hey Vanessa,Trina Solar has confirmed that this serial is valid for a TSM-44NEG9R.28 modules labelled for standard IEC 61215-2021."Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011

1300 876 269 | 0429 626 955 
admin@gienergy.com.au 
www.gienergy.com.au 



GI Energy
18 May 2026, 1:06 pm AEST
Hi Supply Partner Team,Can you please check the Panel's serial number K01250100701221 (see photo attached), if it's Trina Solar Co Ltd - TSM-440NEG9RC.27 (IEC 61215-2021). Also attached is your invoice for your reference.It's the only different Serial Number out of 90 serial number scanned. See attached STC's pdf.Is this panel still a Trina 440? Or has there been a mixed up? Please see GET email below.Can you please help us?Kind Regards,<img style="max-width: 130px;" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011

1300 876 269 | 0429 626 955 
admin@gienergy.com.au 
www.gienergy.com.au 


---------- Forwarded message ---------
From: Green Energy Trading Support <support@greenenergytrading.zendesk.com>
Date: Fri, May 15, 2026 at 4:34 PM
Subject: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
To:
Cc: GI Energy <admin@gienergy.com.au>##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]Attachment(s)
Invoice_INV_2025_11882_ (1).pdf
download_pdf (3).pdf
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]
by "Green Energy Trading Support" <support@greenenergytrading.zendesk.com> - 01:55 - 18 May 2026 - K01250100701221 (see photo attached)
-
Fwd: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed - Ashmore Constructions - TINANA ELC
Hi Supply Partner Team,Can you please check the Panel's serial number K01250100701221 (see photo attached), if it's Trina Solar Co Ltd - TSM-440NEG9RC.27 (IEC 61215-2021). Also attached is your invoice for your reference.It's the only different Serial Number out of 90 serial number scanned. See attached STC's pdf.Is this panel still a Trina 440? Or has there been a mixed up? Please see GET email below.Can you please help us?Kind Regards,<img style="max-width:130px" src="https://gienergy.com.au/wp-content/uploads/2019/10/cropped-Green-Logo@2x.png" width="130"> Vanessa Somers
Sales & Operations Coordinator
GI Energy | Established 2011

1300 876 269 | 0429 626 955 
admin@gienergy.com.au 
www.gienergy.com.au 


---------- Forwarded message ---------
From: Green Energy Trading Support <support@greenenergytrading.zendesk.com>
Date: Fri, May 15, 2026 at 4:34 PM
Subject: ##high importance ##PV-250035573 STCs failed by the Clean Energy Regulator Panel model not listed
To:
Cc: GI Energy <admin@gienergy.com.au>##- Please type your reply above this line -##You are registered as a CC on this request (99282). Reply to this email to add a comment to the request.
Natalie Barnes (Green Energy Trading)
15 May 2026, 4:33 pm AEST
Hello Vanessa,
The Clean Energy Regulator has not approved the PV STCs for PV-250035573 The incorrect panel model has been entered according to information we hold from the panel supplier. Please check the correct panel brand and model on the PV module label. You can reference the CEC List to find the correct module details.- K01250100701221 (see photo attached)
As soon as we receive this information we can forward it to the Clean Energy Regulator and the approval process can continue.
If you are have any questions please feel free to contact us on 03 9805 0722
Thank you and kind regards,
Attachment(s)
K01250100701221.JPG
This email is a service from Green Energy Trading. Delivered by Zendesk[GZN3PY-3W6XX]
by Vanessa - 01:10 - 18 May 2026 - K01250100701221 (see photo attached)